Refund policy

 

Thank you for shopping at with us!  If you decide you need to return an item we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To start a return, you can contact us at info@evolvegardensupply.com.  If your return is accepted we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please note that items shipped directly from the manufacturer, supplier or a third party vendor will need to be sent directly back to the address we provide to you.  Items sent back to any other address will not be accepted.

All returns must first be authorized by us. Items returned without prior authorization from will be returned to sender. Once your return has processed, you will receive a detailed email with the address the item(s) should be shipped back to and instructions for the return. Please be advised that after payment is accepted any payment processing fees are not refundable. 

Unfortunately we can't accept back Special Order Items, Nutrients, Fertilizers, Cone Filling Machines, Trimming Machines, Lamps (bulbs), Grow Tents, Air Conditioners, Certain Specialty Electronics, Harvest Tools and/or items shipped directly from the manufacturer who do not accept refunds or returns such as Hydrofarm and ThinkGrow/TrolMaster. To be eligible for a return, your item must be in the same condition that you received it, unused, with labels, and in its original packaging.  Products must be free of scratches, dents or cosmetic defects.  Items must not have been used or installed in any way. Return must include all informational brochures, installation guides, cords & accessories. Please retain all packaging materials until you’re completely satisfied with the condition and performance of the item(s) purchased. Doing so will make it easier to return your item(s) if necessary.

Refunds are always issued back to the original payment method. Shipping charges are non-refundable. We will issue your refund, less shipping and/or restocking fees (where required).

You are responsible for return shipping costs and for sending the item(s) back to the instructed warehouse in the same condition the shipment was delivered to you in. We highly recommend insuring your return package with the carrier of your choice. In the unfortunate event you send back an item and it happens to be damaged, lost, or stolen in transit Evolve Garden Supply is not responsible.

Damages and Defects
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If you receive a package and you believe the item to have been damaged in transit to you, please refuse the package(s) with the driver, if possible, and clearly note any damage on the delivery receipt. If you are unable to refuse the damaged shipment(s), please notify us by email or phone immediately.

Ground Packages

Ground packages must be opened within 72 hours of delivery to be inspected for any damage. We must receive notice of the damage to report the claim and process a refund and/or replacement on your behalf. Refunds or replacements cannot be guaranteed if the item(s) were signed for as received in good condition or if we are not notified of damage incurred in transit within 72 hours.

Freight Shipments

Freight (palletized) shipments require someone to be at the delivery location to sign for and inspect the shipment. If you notice any visible damage (forklift holes, puncture marks in the boxes, large dents, smashed corners, holes in the packaging, etc.) please refuse the shipment and note the damage on the delivery receipt. If the shipment was already accepted, please notify us within 72 hours of delivery.

If you sign your name on the freight bill without noting any damages, then you are stating that you have received your order/shipment in acceptable condition. Once this has occurred, there is less possibility of filing a freight claim, and there will be no reimbursement of freight charges, order costs or any other charges incurred by you.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable items or custom products (such as special orders or made to order products). Closeout and sales items shipped directly from vendors may not be accepted based on the vendor's return policy. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellations

Most orders may be canceled before shipment has been made. Some products are made to order and if cancellation occurs after production a cancellation fee may apply. Once the order has physically shipped, partially or complete, it is considered fulfilled and will require a return and will be subject to shipping and restocking fees if applicable.  If an order is cancelled after we have processed a credit or debit card the processing fee will be deducted from the refund amount.

To request cancellation of an order prior to shipment, please contact us via email or by phone as soon as possible. The order is not considered canceled until you have been notified verbally or via email that we were successful in stopping the shipment from leaving the warehouse.  Orders cancelled after shipment are considered returns and will be subject to shipping and restocking fees if applicable.

Warranty Claims

In the case a product purchased with us does not function properly after the return period, but within the manufacturer's warranty period, we are happy to assist you with the claim process. Warranty claims are subject to the manufacturer's terms and conditions. You may receive a refund, replacement or repair at the manufacturer's discretion.

Refunds
We will notify you once your item is received and inspected, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@evolvegardensupply.com.