Shipping policy

 

The shipping fee for each order is based on the package weight, package dimensions, delivery destination, size of order and shipping method necessary to deliver the items to your facility. We reserves the right to notify you of any additional shipping charges necessary to fulfill your order. We do our best to provide accurate shipping costs prior to purchase, however, at times, it may not be possible to do so accurately (e.g. rural delivery locations, shipments requiring multiple pallets, etc.). Should this occur, you’d be notified of any additional charges necessary to deliver your order. If you are notified of any additional charges, you will have the right to modify or cancel your order.

Shipping Methods and Transit Times

Shipping from suppliers with multiple locations cuts down on transit time to you, which means you get the products you need as fast as possible. Orders are fulfilled directly by the manufacturer, suppliers or distributors to reduce shipping times.

If you order more than one item, we’ll make every effort to send available items together. Orders with multiple items often ship from several locations.  Additional shipping costs may occur if multiple vendors are used and you do not meet the minimum order for one or more of the vendors.  Tracking information will be sent to the email address provided on the order for each portion of the shipment.

Please understand that it takes time to process the payment, request fulfillment, package your order, label it, and get it ready for shipping.

Shipping Methods

Items that ship via UPS, FedEx, and other common carriers that provide insurance and tracking. Small items and parts may be shipped via USPS. Some shipments must be signed for while others may be left at the driver’s discretion. Items shipped via standard ground are generally delivered within 2-3 business days but can take anywhere from 1-6 business days. Shipping times do not include processing time.

Shipment time is generally 3-7 business days. Please understand that some areas are not serviced daily.

Freight (LTL) Shipping offers:

Freight orders must meet the shipper's minimum order dollar amount to receive free freight yet not all vendors offer free freight.  Please contact us with any questions so that we can help you place your order in the most cost efficient way possible.

Order Tracking

Once an order has been shipped, an order confirmation will be sent to the email address on file with the tracking number(s) for the order. If your order is fulfilled from more than one location, you will receive multiple shipment confirmations with tracking for each portion of your shipment.

Click on the tracking link in the email to follow the shipment of the package on the carrier's website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at info@evolvegardensupply.com.

Order Processing

Immediately after placing an order, an order confirmation will be sent to the email address provided.

Orders placed over the weekend are received and processed as soon as possible on Monday.

Each order placed goes through our processing department before it can be shipped. If two or more business days have passed since you submitted payment and you have not received an email with tracking information, please log in to your account to track your order(s) and/or email us at info@evolvegardensupply.com.

First, please check that your email address was entered correctly. If it’s correct, please check your spam folder to make sure the order confirmation and tracking information weren’t filtered out of your main inbox by your email settings.

Custom products and built-to-order systems generally have longer lead times before shipment. When possible, any applicable lead times will be stated on the product page of the item.

Refused Shipments

You will be responsible for full freight charges and applicable fees going both ways and any applicable restocking fees for shipments that are refused for any reason other than the shipment arrived damaged or if a shipping error was made by us.

Shipping to an Alternate Address

Orders with different billing and shipping addresses may require longer processing times due to additional verification procedures. The added verification and processing time is in an effort to protect our customers and our company from online fraud in a card absent environment.

Providing inaccurate or false information may result in additional delays as we attempt to verify the provided information.

If a request to change the shipping address is made after the package ships, it will be subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third party shipping companies.

We are not responsible for errors made when entering you address and other contact information. If incorrect shipping information is given, it may result in your order being delayed to the desired destination.

Back-orders

In the event we are unable to ship your order completely, we reserve the right to ship the items that are available and back-order the items we are unable to ship. You will not be charged additional shipping charges for the back-ordered item(s).

If an item you ordered is out of stock, we will contact you. We will let you know when the item is expected to be available again and will give you the option of waiting for the item to ship or having the order removed from your order for a refund.

Back-ordered items are charged in full at the point-of-sale. This reserves the item with the manufacturer, or, in some cases, to reserve an item that’s made to order.

To cancel a back-ordered item, contact us by sending an email to info@evolvegardensupply.com and we can further assist you.

Signature Required

Due to the valuable contents of some shipments, we may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken to ensure the safe delivery of each package to the correct recipient. Many of our third-party shipping carriers require signatures upon delivery to protect against fraud and theft.

Shipping Disclaimers

There are rare and unforeseen events out of our control that may effect shipping times. Severe weather conditions, catastrophic events, or failures by our delivery partners can cause unexpected delays.

We ships anywhere within the contiguous 48 states, as well as to Alaska and Hawaii upon request. We are currently unable to ship outside of the United States.

Most carriers will not ship to PO Boxes. If you enter a PO Box for your shipping address, we may have to contact you for an alternate delivery address.